Privacy Policy

Data Controller Information

Types of Personal Data Collected

We collect personal data that you voluntarily provide to us and data that is automatically collected when you use our website.

Information You Provide via Contact Forms

• Full name
• Email address
• Phone number
• Company name (optional)
• Message content and inquiry details
• Service preferences
• Preferred service location

Automatically Collected Technical Data

• IP address
• Browser type and version
• Device information and operating system
• Date and time of access
• Pages visited and navigation patterns

Purpose of Data Processing

We process your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To provide and manage our ground handling services
• To prepare and send service quotations
• To improve our website and user experience
• To comply with legal obligations under Vietnamese law
• To conduct business analytics and service improvement

Legal Basis for Processing

We process your personal data based on the following legal grounds in accordance with Decree 13/2023/ND-CP and GDPR principles:

• Consent: You have given explicit consent for processing your data for specific purposes, such as when submitting a contact form.
• Contract Performance: Processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with Vietnamese laws and regulations.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services, provided it does not override your fundamental rights.

Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Specific retention periods are as follows:

• Contact form submissions: 2 years from the date of submission, or until you request deletion
• Contract-related data: 10 years as required by Vietnamese commercial law
• Technical and analytics data: 12 months

Data Sharing and Third Parties

We may share your personal data with the following categories of recipients:

• Service providers who assist in website hosting, email services, and business operations, bound by confidentiality agreements
• Government authorities and regulatory bodies when required by Vietnamese law
• Potential buyers or successors in the event of a merger, acquisition, or sale of company assets

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Your Rights

Under Vietnamese law (Decree 13/2023/ND-CP) and international standards, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@vietskyjsc.com. We will respond to your request within 30 days as required by Vietnamese law.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection and security

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including language preferences and session management.
• Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.
• Preference Cookies: Remember your settings and preferences for future visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of Vietnam where our service providers are located. In such cases, we ensure appropriate safeguards are in place in compliance with Decree 13/2023/ND-CP Article 25 regarding cross-border data transfers.

We implement contractual safeguards and ensure that any international transfer of personal data is subject to adequate protection measures.

Children's Privacy

Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. We take all complaints seriously and will investigate and respond promptly.

You also have the right to lodge a complaint with the Ministry of Public Security or the relevant data protection authority in Vietnam if you believe your data protection rights have been violated.